Who we are

Registered name

SamWill Enterprises

Trading as

SamWill Funeral Service

Registration number

2024/442945/07

Registered address

18 Montreal Drive, Aviation Park, Unit D, Airport Industria, Cape Town, 7490

Satellite office

98 Hassan Khan Avenue, Strand, 7140

Telephone

021 203 5379 (office hours) · 071 866 5175 (after hours)

Email

info@samwill.co.za

Website

samwill.co.za

SamWill Funeral Service has cared for families since 2017. The company named above is the entity through which the business trades today.

SamWill is a funeral director. We are not an insurer and we are not a licensed financial services provider. When you take out funeral cover through this website, two other regulated businesses stand behind it:

Administered by

AMOR BROKERS, an authorised financial services provider, FSP 52097

Underwritten by

Safrican Insurance Company Limited — a licensed long-term insurer, which carries the risk and pays the claim

Professional indemnity

Details of the provider's cover — to be confirmed. Please telephone us in the meantime.

You may confirm any financial services provider’s licence with the Financial Sector Conduct Authority at fsca.co.za, using the FSP number above.

The application on this website is execution only. We set out what each plan covers and what it costs, and you choose. Nobody assesses your circumstances, and nothing on this site is financial advice or a recommendation that a particular plan is suitable for you.

If you would like advice before deciding, telephone us on 021 203 5379 and we will put you in touch with an authorised representative who can give it.

Premiums are shown in full on the funeral cover page, per month, in South African rand. There are no application fees, no administration fees and no broker fees. The premium shown is the amount that will be collected from your account, and nothing else is added to it.

Premiums may be reviewed by the insurer from time to time. You will be told in writing before any change takes effect.

Premiums are collected monthly by debit order. We do not accept cash.

When you apply, you sign a debit order mandate authorising us to collect your premium on the debit day you choose. Every collection appears on your bank statement, and your bank will help you dispute a debit order you did not authorise.

You may cancel a new policy in writing within 31 days of receiving the policy document, at no cost, provided no benefit has been paid and no event has occurred for which a claim could be made. Any premium already collected will be refunded.

The debit order mandate itself may be cancelled at any time on 20 ordinary working days’ written notice. Cancelling the mandate does not by itself cancel the policy — please tell us if you intend to end the cover.

A waiting period applies to death from natural causes. It is shown against each plan before you apply. Accidental death is covered from the day the policy starts, with no waiting period.

On every plan, death by suicide is not covered in the first 24 months from the day the policy starts.

If you already hold funeral cover with another insurer and have completed its waiting period, tell us when you apply. Where the rules allow it, we will not make you serve that waiting period again. We will ask for your existing policy schedule as proof.

SamWill Funeral Service is a full member of the National Funeral Directors Association, certified to 30 April 2027. We hold to its code of conduct, which is published in full on our about page.

Body

National Funeral Directors Association (NFDA)

Postal address

PO Box 251, Germiston, 1401

Telephone

011 825 4404 · 081 435 8888

Email

contact@nfda.org.za

Website

nfda.org.za

Please tell us first — most things are quickest to fix directly. Our full complaints procedure, and the ombuds you may approach if we do not resolve it, are set out on the complaints page.

In short: FAIS Ombud for complaints about how a product was sold, and the National Financial Ombud Scheme South Africa for complaints about a claim.