Question 1

What do I do when someone passes away in Cape Town?

Accepted Answer

Telephone us on 021 203 5379 during office hours, or 071 866 5175 at any other time. You do not need to have anything prepared. Tell us where your loved one is — at home, in hospital, or at the state mortuary — and we will come and bring them into our care.

Question 2

How much does funeral cover cost?

Accepted Answer

SamWill funeral cover starts at R120 a month for R20 000 of cover for one person. Family plans run from R160 a month for R15 000 to R280 a month for R30 000, and cover you, your spouse and up to eight children. Ancestry covers parents and grandparents aged 65 to 74.

Question 3

How long before funeral cover pays out?

Accepted Answer

Accidental death is covered from the first day. Death from natural causes is covered once the waiting period has passed — six months on the main plans, and nine months on Ancestry. Death by suicide is not covered in the first 24 months of cover.

Question 4

Does SamWill arrange the funeral, or only pay out?

Accepted Answer

We arrange and conduct the funeral ourselves. We have our own mortuary, our own parlour and our own fleet, so the family is not handed a payment and left to organise everything alone.

Question 5

Can SamWill take my loved one home to the Eastern Cape?

Accepted Answer

Yes. We carry families home to the Eastern Cape and across the country ourselves, with the paperwork completed and the cost agreed with you beforehand.

Question 6

How long has SamWill Funeral Service been going?

Accepted Answer

SamWill was registered on 1 July 2017 by brothers Ramone Samuels and Damian Willemse, and began trading sixteen days later from a small office in Strand. We opened our own mortuary in 2020. The business is led today by Ramone Samuels and his wife Michelle.

Question 7

Is SamWill a registered funeral director?

Accepted Answer

SamWill Funeral Service is a full member of the National Funeral Directors Association, and is bound by its code of conduct. Our funeral cover is administered by AMOR BROKERS, FSP 52097, and underwritten by Safrican.

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